In case you’re out of the loop, the old Steam Deck had Philips screws that screwed into self-tapping plastic holes. This lead to occasional stripped threads and often stripped screwheads.

Valve absolutely did not have to change their screws, and its probably actually against their best interests. While other companies around the world are constantly in search of new ways to screw their own consumers, Valve goes out of their way to update their screws to make them easier to install/remove by changing to torx screws and added metal threads in the backplate. Those who know anything about mechanical engineering know this is not an insignificant amount of effort they put into it.

This is a small change that makes a huge impact, and speaks volumes about the ethos of the company. It says:

  1. We want to make our devices last longer, and be easier to repair.

  2. If you want to buy the cheaper tier and save yourself a few bucks by installing whatever SSD you want, go right ahead.

  3. We trust you to make decisions for yourself.

  4. Most importantly, we respect you, the consumer, and want you to fully own and control the devices we sell.

Valve is by no means perfect, and there’s plenty more they could be doing, but they’ve earned my respect and my patronage and I won’t buy games from anywhere else. I will buy whatever future products they sell, even if I don’t think I’ll use them regularly.

    • Onihikage@beehaw.org
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      8 months ago

      I really hope he’s cultivating at least one successor within the company to carry on his vision.

      • Solar Bear@slrpnk.net
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        8 months ago

        When the corporation wars start over the remaining arable land and drinkable water, I’ll be joining the Steam Corps

        • andrew@lemmy.stuart.fun
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          Maybe this is going to be the real Half Life 3. You thought it was scary in VR? Get ready for IRL.

          • picnicolas@slrpnk.net
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            I had to stop playing Half Life Alyx when it got to the dark flashlight bit with zombies jumping out at you. Nearly gave me a heart attack. Definitely couldn’t handle it IRL. edit: autocorrect

            • andrew@lemmy.stuart.fun
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              8 months ago

              Yeah I definitely took breaks and actually just never went back after a certain point. Not because it was too intense directly, but one of my breaks, I just never went back.

              • picnicolas@slrpnk.net
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                8 months ago

                Same. I was planning to but never did and that was years ago. Hoping to set up the old vive again soon.

      • erwan@lemmy.ml
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        8 months ago

        Private companies owned by institutional investors are no better.

        The real difference is the the founder still own the company.

    • lea@feddit.de
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      8 months ago

      I love their approach to Hardware and Linux but have we collectively forgotten that Valve had a huge part in pushing loot boxes and underage gambling? Far from being the least evil company, but still a net win for consumers and I appreciate that they exist.

    • Plume (She/Her)@beehaw.org
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      8 months ago

      And you wanna know why? :)

      divulgâche

      It’s because they’re not public. So investors can’t ruin everything like they always do.

      • megopie@beehaw.org
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        8 months ago

        More specifically “private equity” investors who are gradually looting the US economy.

    • HeartyBeast@kbin.social
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      8 months ago

      Yeh, you say that. But you know they finished Half Life 4 about 2 years ago and are holding it back on purpose

  • TWeaK@lemm.ee
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    8 months ago

    While other companies around the world are constantly in search of new ways to screw their own consumers

    You bastard, take that upvote.

    • ComradeKhoumrag@infosec.pub
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      8 months ago

      I read the title with that connotation. Was actually looking forward to hearing a valid complaint of the steam deck but Surprise!

    • Fedora@lemmy.haigner.me
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      I can already hear my business administration professor scream that everyone in the free market tries to screw each other from that statement lol. Why yes of course, money. Planned obsolescence is the only logical choice, people! I bet nobody will source old, but durable products and repair them instead, no no. That’ll never happen!

  • IWantToFuckSpez@kbin.social
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    Yeah what Valve is doing is great. Hopefully they will become more mainstream in the future and become more known with the super casual crowd. Nintendo definitely needs more proper competition in the handheld market.

    Also FYI it’s Phillips with double L, Philips with one L is the Dutch electronics company.

  • ColorcodedResistor@lemm.ee
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    As someone who used to run a louis rossman electronics repair business for a couple years before i burned out.

    LG G5 was and still is my point to for perfectly fixable devices.

    Motorola is trash because you have to dismantle the phone from the back layer by layer just to reach the front screen.

    HTC was even worse with two tier motherboards and octopuss ribbon cables were a nightmare to navigate.

    iPhone was/ is possibly the easiest fucking phone to fix, ironically…however by the iphone 8 and onwards apple found increasingly shitty ways to make 3rd party repairs nearly impossible.

    windows phones, nokia, and others were hit or miss. tablets were long winded affairs but generally easy due to their inherent size.

    ive been out of the game since 2019 when covid dropped. id really like to hear the inside baseball on any current operators running repair business.

    i used Repair Shopr software to manage my customers. idk if thats still the go to or if another has bested it.

    • Björn Tantau@swg-empire.de
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      When I couldn’t repair my Nokia and replace the 5 € USB-Port because there happened to be a small crack in the screen (of course you have to remove the glued on screen to accese the innards), I caved and bought a Fairphone 3.

      Worst decision ever. The stupid thing refuses to break to let me even use the better repairability.

      • Domi@lemmy.secnd.me
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        Good to hear, got a Fairpone 5 recently and I’m very happy with it so far.

        Although breaking it probably won’t take more than a year for clumsy me.

        • Björn Tantau@swg-empire.de
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          Honestly, I think I’ve never dropped a phone as much as this one. And apart from a few scratches there’s nothing. I think it’s the battery cover that usually just pops off like on the indestructible Nokia phones of decades past.

          Really funny how I can use Nokia as both a positive and a negative example.

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            I think it’s the battery cover that usually just pops off like on the indestructible Nokia phones of decades past.

            “Battery cover”, or… “kinetic energy redirector” 😉

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    I wonder if the decision has anything to do with selling refurbished units. It’s a good change, glad to see this!

    • Tak@lemmy.ml
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      8 months ago

      That and they want as many Steam decks to be working as possible. They don’t make their money on Steam Deck’s as much as they make money on people buying games for them.

      • helenslunch@feddit.nlOP
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        8 months ago

        Right, and having them last longer means they can be obtained for a lower price on the used market.

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    8 months ago

    Yeah I haven’t even made an account on Epic to get free games from there. Valve almost single handedly made Linux a viable gaming platform and I’m grateful for that (I know wine has existed far longer than proton, but the difference before and after proton is day and night).

    • soulsource@discuss.tchncs.de
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      Even before Proton Valve was heavily invested in Linux gaming.

      SteamOS has been around way longer than Proton, and the Steam Client had a native Linux version for such a long time, I don’t even remember when it was published. Also, the Steam Linux Runtime is something worth mentioning - it is a common base that game developers can target instead of the various different distributions.

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    Torx screws and threaded inserts is not really that much effort engineering side.

    It has more significant impact on the cost. Millions of torx screws and threaded inserts cost more than self tapping Phillips into plastic.

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    8 months ago

    Strange how a company with infinite money just produces stuff they like huh?

    Every company should try that.

    • wolf@lemmy.zip
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      Look at the shit Apple produces and understand it is not only a function of money.

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      Steam is an infinite money generator, yes, but any publicly owned company would have fucked it up for short term profits. Valve absolutely has its problems, but its focus on the long term and respecting its customers means it can make infinite money and do stuff like this.

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      The fact that it’s usually fine is probably why they didn’t feel like they had to do this to start.

      The failure rate probably isn’t that high, but it’s extra wear over time that can be prevented.

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        8 months ago

        I just sonic welded my steam deck, with extra rivets through the screen and fan to be sure.

  • CrowAirbrush@lemm.ee
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    Turns out i’m gonna buy a steamdeck with them using linux and thinking of things like this.

    I just need to wait a bit as the most expensive season is around the corner, i’m just glad our Dutch black friday doesn’t outdo any regular discount making it a near necessity to wait for black friday.

  • PeWu@lemmy.ml
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    8 months ago

    I think Valve in on very early steps of enshittification. Maybe not everyone, but most companies started like that. I mean being nice to users. Counterargument to my claim is that they are already millionaires, which is true, but humans’ greed may be limitless.

    • AndrasKrigare@beehaw.org
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      I think a reason that Valve has been able to be consumer friendly for so long is that they aren’t public and not beholden to shareholders.

      • frezik@midwest.social
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        To be clear, that gives them the opportunity to avoid enshittification. There’s plenty of private companies that are dogshit. Valve happens to be one of them that took the opportunity and ran with it.

        When Gaben retires or dies, things could very easily change. But I don’t think it’ll happen before then.

      • blindbunny@lemmy.ml
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        8 months ago

        This is the correct answer.

        When a company only has to please customers they are allowed to bend and in extreme cases break their own rules for a customer to be satisfied.

        When you have to please share holders and customers. You as a laborer must decide to please the customer or the share holders. Sadly the longer you work somewhere the more like you are to please a customer if you work with them directly. The further you are from the customer the more likely you are to disagree with choosing customer satisfaction over shareholder satisfaction. Begin enshitirication.

      • tastysnacks@programming.dev
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        8 months ago

        That’s interesting. Are there other large non public gaming companies? I actually want to ask this outside of gaming, but don’t want to stray outside the community.

        • fox_the_apprentice@lemmynsfw.com
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          8 months ago

          Epic Games*, Mihoyo**, IO Interactive, Bethesda/ZeniMax***, Deep Silver.

          * Epic games is 40% owned by a publicly-traded company, Tencent.

          ** Mihoyo filed for an IPO in 2017, but withdrew its application for unknown reasons.

          *** ZeniMax Media was recently acquired by Microsoft, and is now a Microsoft subsidiary. I’m not sure if this makes it count as a ‘non-public gaming company’ by your definition.

    • houseofkeb@lemm.ee
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      Valve being a private company is probably the thing that allows them to focus on putting out good products w/o dealing with shareholders demanding more.

      And they make a ton of money doing right by their core consumer base, I would be very surprised if we see any of that change.

      If Valve were any other company they would have laid off half their staff and coasted on that 30% from Steam. They’re not perfect, but maybe the only company I feel good about giving money to, consistently.

    • Omega_Jimes@lemmy.ca
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      8 months ago

      Always be on guard and claim no allegiance to any huge company.

      Also, Valve have been pretty consumer friendly for 20 years.

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      If valve were public, and required to make a lot more money than the previous quarter, they would absolutely need (want?) to get the maximum amount of money from wherever they could. It’s what I think it’s happening with netflix & others. It doesn’t matter that (hypotetically) they make a billion dolars of revenue. They need to make more next quarter. So they need to raise prices, forbid account sharing, reduce content quarity, anything to earn as much money as possible for next quarter.

      Volvo could earn a billion dollars, and if they don’t want to earn more, they could happily stay the same. They might even want to make moves thinking on the long term, such as keep customers happy and excited, or invest in new technologies like proton. Compared to netflix execs, who don’t care about the long term, they care about next quarter.

      I don’t know a lot about the stock market, but it looks stupid to me to bet on infinite growth. If the company earns money, and I own shares, shouldn’t I earn money via dividends? It looks to me like the only way to make money is to buy low and sell high? Or is that just greed?

      • jarfil@beehaw.org
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        If the company earns money, and I own shares, shouldn’t I earn money via dividends?

        You do. Companies give dividends all the time (well, every x months, usually at least yearly).

        It looks to me like the only way to make money is to buy low and sell high? Or is that just greed?

        Just greed… mostly. A lot of people want to “get rich quick”, and a bunch of already rich people like to gamble to get even richer, so a lot of market volatility comes from greed… but a share price with good growth expectations can make it attractive enough that the company may decide to give lower dividends (no need to attract people), so if you can “buy low, sell high”, you may still want to do it regardless.

        You can still ride the market mostly on dividends by diversifying and investing into multiple companies whose share prices will average out in the long run (picking the right diversified portfolio, is an art on itself).

        need to make more next quarter

        That’s mostly an effect of tying C-suite compensations too closely to share prices, with no further checks in place. When the main driving force behind the decision makers is increasing share prices, they’ll happily burn down the whole company, cash out, and jump ship.

        Sometimes it’s done on purpose, when some long-time investors grow tired and decide to cash out, maybe because they expect a change in the market and the company becoming less competitive or even obsolete. If the expected changes are big enough, it’s easier to start a new company from scratch, than to restructure an old behemoth with thousands of people used to doing things “like they’ve always been done”.

    • Zozano@aussie.zone
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      I don’t think it will happen. Enshittification has a predictable life cycle. Valve has had years of opportunity to sell out, but haven’t.