![](https://lemmy.ca/pictrs/image/f46a8132-d9b7-42c8-9562-8cc9692ae4fc.png)
![](https://beehaw.org/pictrs/image/c0e83ceb-b7e5-41b4-9b76-bfd152dd8d00.png)
CEO said that forgiving bills for this kind of a thing is a standard practice, but how come this was the customer support’s first reaction:
We normally discount these kinds of attacks to about 20% of the cost, which would make your new bill $20,900. I’ve currently reduced it to about 5%, which is $5,225.
If the customer support has authority to give 20%/5% discounts, this seems to me like the standard practice, and the CEO is probably just doing damage control because this became public.
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