German infrastructure has been neglected for several decades. In the past, the whole phone grid was nationalized under the Deutsche Telekom, which eventually got spun off into a regular company.
For some insane reason the government basically let them keep almost all of the existing telecommunications infrastructure, giving them a quasi monopoly for many years and the lobbying power to delay upgrading the grid to modern fibre connections in favor of squeezing marginal improvements out of the old copper wires.
Even today the upgrading is going slowly, but at least in cities the connections are reasonably fast, I have about 300 mbits in a fairly small town (about 200k people)
That’s not how capitalism works. You already bought the product, they have your money. You even spent enough time on the game to have an opinion on it, so it’s a win for their engagement metrics as well.
Why invest in fixing a product you have already been paid for if there is no legal obligation to do so, and you can alternatively make another product and get paid again? Star Wars games always sell enough to make them net profits.