In password security, the longer the better. With a password manager, using more than 24 characters is simple. Unless, of course, the secure password is not accepted due to its length. (In this case, through STOVE.)
Possibly indicating cleartext storage of a limited field (which is an absolute no-go), or suboptimal or lacking security practices.
If that were the case you could still hash it on the client side, forcing it to be a certain size and then hash it again on the server with the right salt. I don’t think there’s a real disadvantage to hashing a hash.