• darknavi@vlemmy.net
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    1 year ago

    Going to paste* this comment from HN I saw earlier today:

    Proton, the company that still in 2023 doesn’t allow to cancel the auto renewal without losing access to the services you have already paid, the most anti-consumer thing I have seen in my life.

    Here is how it works: 1. You pay for example for 2 years of access. 2. After a few months you decide to remove the auto renew and just use the remaining time of your subscription, your only option is to cancel your current subscription and lost access to any premium service you paid for, they give you credits for the remaining time of your subscription, that you can use if you contract other services. So you are force to cancel the subscription before the renewal time and hope you don’t forget to cancel it.

    Run from this company.

    • 🦄🦄🦄@feddit.de
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      1 year ago

      In what world is it anti-consumer to get back your money if you decide you don’t like the service?

      • valkyrie@lemmy.ml
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        1 year ago

        Well generally if they cancel the service right then, yes you should get a prorated refund. The other alternative is simply allow for cancellation of the auto-renewal, so when the subscription runs out it simply expires.

        • darknavi@vlemmy.net
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          1 year ago

          they give you credits for the remaining time of your subscription, that you can use if you contract other services.

          Well apparently you don’t get a refund. You get credit for their service.

          they give you credits for the remaining time of your subscription, that you can use if you contract other services.

      • 1Fuji2Taka3Nasubi@kbin.social
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        1 year ago

        So you are force to cancel the subscription before the renewal time and hope you don’t forget to cancel it.

        I think the author actually means “force to cancel right before the renewal time (e.g. during the 12th month of a 2 year subscription)” because cancelling earlier means losing the rest of the subscription (according to the author). And if you forget to cancel during that short window you’ll be charged more money when it auto renews.

      • loutr@sh.itjust.works
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        1 year ago

        I guess it means you have to cancel when your subscription is about to expire, because they won’t refund you or let you continue to use the service for the period you’ve already paid for.

        If you cancel before that they’ll give you credits, which are useless if you don’t want to subscribe to another product of theirs.

    • kia@lemmy.caOP
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      1 year ago

      That’s definitely strange. Are you saying they won’t refund the credits and essentially lock you into paying for another service if you cancel a subscription?

      • 1chemistdown@kbin.social
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        1 year ago

        No, what they’re saying is they do not understand Proton’s policy. They’re policy is an instant prorated refund the second you cancel. They also warn you about it.