I bought a domain from them about 3 months ago (luckily for one year). I decided to choose them because there were good references regarding privacy. So I started to point my self-hosted services (with proper certications and stuff) which were solely used by myself and my family, to the domain and subdomains. So far, so good.

Suddenly, my domains stopped working. I went to the admin dashboard and tried to click on “Manage,” but the button wasn’t working. I checked the button code, and it was labeled as “disabled.” So I contacted support, and I won’t provide much more explanation; I will just paste their response.

Domains not working

open - created 15 hours ago

Whats going on with my domain and its subdomains ? i cant even access to manage them anymore, why?

Replies:

[Reply #1] from Njalla - 13 hours ago

Your account is suspended.

[Reply #2] from you - 8 hours ago

May i have a reason ? What kind of answer is that? If i cant use the service i want my money back

[Reply #3] from Njalla - an hour ago

We don’t refund services, and your domain has been suspended for violating our terms of service, for among other things, being flagged as malicious by various browsers.

[Reply #4] from you - now

What terms did I violate and how? Do you have evidence? You are not even providing a notification, nor a reason, nor any evidence. And you just go ahead and suspend my domain??? What kind of service are you providing? Are you self-hosting the servers? For the record, I was just self-hosting my own services and was doing nothing wrong. I don’t even understand why this is happening. And if you can’t give me a clear reason, I will go ahead and spread everywhere what you did, including the fact that you are not even refunding me.

Edit: adding their “profesional” response. I assumed they just stole my money and my domain. I’m not able to even enter to manage my domain. They just disabled the button … wtf

[Reply #5] from Njalla - 3 hours ago

Why was your domain flagged by security vendors as malicious?

  • Count042@lemmy.mlEnglish
    8·
    1 month ago

    Yes.

    I made the mistake of naming my emby instance https://emby.example.com

    On emby, if you don’t have a session cookie, it opens on an authentication page.

    I’ve had Google label it as a mitm attack and get labeled malware three times. It gets fixed in a day or two upon review, but all major browsers block it during that time.

        • troed@fedia.io
          2·
          1 month ago

          That sounds problematic. Where do they detail this?

          Wikipedia:

          Google Safe Browsing “conducts client-side checks. If a website looks suspicious, it sends a subset of likely phishing and social engineering terms found on the page to Google to obtain additional information available from Google’s servers on whether the website should be considered malicious”.

    • geography082@lemm.eeOPEnglish
      11·
      1 month ago

      I have the vague idea it was because I named one of subdomains “linkding” , the bookmarks app, because was one of the last things I was doing on my services.

      • Sunny' 🌻@slrpnk.netEnglish
        1·
        1 month ago

        Just out of curiosity, was your services pointing out to the public Internet? If yes, wouldn’t it be better to use a vpn?

        • geography082@lemm.eeOPEnglish
          21·
          1 month ago

          Yep from my side I was too exposed. I didn’t thought having just some family services and access just by us would end up like this. Also I was doing so for a very short period, before I was using vpn. Seems more, delicate than I though