Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.
Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.
While this is technically accurate, if this is a long-term pattern you would hope that this would be fixed pretty easily, or have a comparable SLA to other services. If your refund tool is always down, that’s a leadership decision.