This is a very interesting article about the long-term sustainability of the Fediverse for moderators, administrators, and developers. We’ve already had two of our lovely Beehaw admins take breaks to take care of themselves as they experience the burnout associated with maintaining a community, and I think for a lot of use we already know how exhausting it can be to take a center stage position in an online community.
Unfortunately, I don’t have any great starting points for what to do, but at least talking about it is a start.
As much as Reddit has done wrong (hence me being here as a part of the migration) one thing I always liked was the mention of “remember the human”. This isn’t a network of bots, but actual individual people interacting and - in the case of this article - creating the things you are utilizing. Jerboa has a weird issue where if I hit “back” on what I think should be a sub screen to “home” as the main page of the app, I instead leave the app entirely. Does this mean I am warranted to passive aggressively - or even with well intentions - tag the developer on mastodon to request a fix? No. That’s what support requests are for.
I think people with the advent of the internet and the ease of communication over text have forgotten empathy with those alongside them on the internet. We need to refocus the way we communicate on these platforms - federated or not - to respect the opinions and thoughts of those around us. (Not necessarily agree, but respect.) I also like the proposed idea of the support line for developers of federated tech and sites, as it may provide alleviation for the stress sudden large influxes of users can cause on often one person teams acting as Atlas and holding these instances and servers up for their userbase.
TL;DR: Everybody Love Everybody.